Contact
Contact Golden Transfers
For a single journey, the fastest route is the booking system. For an account — invoicing, references, who may book — it is a short conversation followed by arrangements in writing.
How to reach us
Telephone: 0330 520 2560
Email: [email protected]
An enquiry is not an account. Nothing is agreed until we have confirmed the arrangements with you in writing.
What to include
- Your organisation and who to reply to.
- The journeys you typically need — office to airport, client collections, evening travel for staff.
- Roughly how often, even as an estimate. It changes whether an account makes sense for you.
- Billing requirements — purchase order numbers, cost centres, invoice frequency.
- Anything unusual: approval steps, several sites, an event with a fixed date.
Price a single journey
Enter the journey to see options from our booking system. An account is not needed for a one-off.
Complaints and lost property
Both have their own route and their own timescales, set out in the complaints and lost property policy. A privacy concern goes to the privacy contact in our privacy notice.
Correspondence address
Administrative and correspondence address — not a public booking office or passenger pickup point.
Golden Transfers
400 Thames Valley Park Drive
Thames Valley Park
Reading, RG6 1PT
United Kingdom
Please do not visit this address unless an appointment has been specifically confirmed with you in advance. All bookings are taken by telephone on 0330 520 2560 or through this website.
Contact questions
What is the quickest way to get a price?
Enter the journey in the booking system on this page — it prices from our rates immediately. For account arrangements rather than a single journey, contact us and we will come back in writing.
Is an enquiry a booking?
No. Nothing is booked until we have confirmed it to you, and no account exists until the arrangements are agreed in writing. We would rather be dull about this than have somebody standing on a driveway believing a car is coming.
How do we complain, or raise something that went wrong?
Tell us what happened and what outcome you are looking for. The full route, including the timescales we work to and how to escalate, is in our complaints and lost property policy.
Can we visit your address?
No — the address on this site is for correspondence, not a passenger office or collection point. Journeys are pre-booked and collected from wherever you tell us.
Open a corporate account
Tell us how your organisation travels and we will come back with arrangements in writing.